The hospital experience can be confusing and stressful. Communication is key to preventing errors before they happen. During your hospital stay, you might have questions or concerns about the quality of care you are receiving. Or, you may simply want to voice a complaint to someone.
As a Joint Commission accredited hospital, Harrison is required to have a complaint resolution process. When patients enter the hospital, the hospital is required to give each patient a copy of the Patient Bill of Rights. This usually provides the contact information for a Patient Advocate.
Our Patient Advocates work with the hospital’s managers and supervisors to respond to, and seek resolutions for, concerns and complaints expressed by our patients.
The Patient Advocate's goal is to resolve your concern during your hospital stay so you can focus on getting well.