SILVERDALE— In March, The Orthopaedic Center at Harrison Silverdale celebrated six months of patient care and recently concluded its first inpatient survey reporting period with paramount scores.
“From the day we opened, our focus has been to ensure that our patients are prepared, well cared for, and educated on the important aspects of their post-surgical rehabilitation,” said Mindy Markley, director of The Orthopaedic Center. “Our patient satisfaction scores reassure us that we’re on the right track.”
Administered by Press Ganey, the survey ranked the Orthopedic Center’s overall inpatient satisfaction in the 99th percentile compared to Press Ganey’s database of over 7,000 health care organizations, including nearly 40 percent of the nation’s hospitals. Press Ganey is contracted by health care facilities such as Harrison Medical Center to independently and objectively complete the patient survey process. The 99th percentile is the best rank given by Press Ganey.
The survey data comes from patients, who received a survey mailed to their home. The survey asks a series of questions related to that patient’s individual experience. The responses are collected by Press Ganey and converted into numerical scores.
The Orthopaedic Center scored exceptionally well in areas that had to do with the nursing staff, such as friendly attitudes, promptness to calls, and attention to personal needs.
Physicians and other support staff also scored very well on the feedback ratings in the areas of friendliness, skill level, concern for patients’ emotional needs, and response to concerns.
The new Orthopaedic Center at Harrison Medical Center’s Silverdale campus opened in mid-September 2013 and features four of the region’s most advanced operating rooms, specifically designed for orthopaedic procedures. To learn more, visit www.harrisonmedical.org/ orthopaedics.
Harrison Medical Center is a nonprofit healthcare organization offering medical, surgical, and emergency services at five locations-Bremerton, Silverdale, Port Orchard, Belfair, and Poulsbo-to serve the Kitsap and Olympic peninsulas. We are part of the Franciscan Health System family of services. To learn about Harrison's many healthcare services, call 866-844-WELL or visit www.harrisonmedical.org. . To learn more about Franciscan, visit www.fhshealth.org.