Patient Advocacy

Harrison’s customer service standards

People in our region consistently rank Harrison as the medical center of superior care and service. Patient surveys result in high ratings for our care, including cancer. This reputation doesn’t come by chance. Our standards aren’t just on paper but in our hearts and in our actions.

You’ll see our culture of excellence as we interact with

• You
• Your family
• Our community
• Our co-workers

A promise to our patients

At Harrison, we take our commitment to you seriously because we don’t take you for granted. We believe in treating you with respect. We understand—most of us live in nearby communities. Our families also go to Harrison for cancer care.

As a Harrison patient, you can expect your questions answered and your needs met. We strive to give you

• Compassion
• Courtesy
• Respect
• Helpful answers
• Clear communication
• A patient rights brochure or handbook that outlines what you can expect.

Patient feedback

Even though Harrison gets high marks, we don’t claim perfection. In fact, we make it a point to review our behaviors and processes continuously through a formal program. We designed it to focus on improvements that meet your needs. We take every comment seriously.

If you have a comment, question or concern, we encourage you to contact our Patient Advocacy team at 360-744-6535 or email.

Harrison employees’ commitment

All new employees sign a service excellence agreement before they join our team. This agreement states their commitment to preserve service standards we call AIDET, expected in all our interactions:

• Acknowledge
• Introduce
• Duration
• Explanation
• Thank you

Harrison’s executive team and board of directors require AIDET training for all staff including clinical, leadership, and doctors. Service excellence is part of every employee’s yearly evaluations. Our team is focused on you.